“Although the rooms and property in general were okay that’s about it. I’ve been going to Cancun and playa for 18 years and the service and food here were the worst I’ve ever had. I don’t recall a single employee knowing anything about any question I asked during my stay. Don’t plan on eating chips and salsa here, as they apparently don’t know what that is. And don’t ask to get served any food by the pool unless you want to be laughed at. Also, beach towels were incredibly hard to find, either they were just out of them or no one was working the counter.I’m not usually one to have a bad time but I will never stay here again. It was all inclusive but I received a random $149 charge to my cc when I got home. It will be easier for me to just make an extra $150 at work than calling to figure out what this charge is, since they arnt helpful.”

“We just got back from a 4-day stay - I was a little nervous based on some of these bad reviews, but either they read those reviews and made the changes to correct them, or those people were just unlucky, because our stay was great.Here are my opinions on pros & cons:Pros: The entertainment every night was nice - we especially enjoyed the fire show.The beach was very "natural" feeling.You could just sit and relax and listen to the water.We did not have any seaweed or bad smell issues, like some of the reviews.It had a kind of deserted island feel - which I loved. The staff was helpful and attentive - service at the restaurants was great (it made you want to tip every time - so bring a few dollars, because you'll feel bad getting great service and not leaving anything at the table).We especially enjoyed the hibachi show at Tao - our chef was the best showman I have ever seen at a hibachi restaurant.The bed was incredibly comfortable (we wanted more pillows and they brought us two more, which added to our comfort.)The double rain shower in the Jr. Suite was the best, and super romantic.The property is well kept and the food was pretty good (except for the Rodeo Grill - we did not like the food at this restaurant - small portions and just not great.)TV channels were great (best cable I have ever gotten at a resort), which made the hubby happy during football season.And you can switch from English to Spanish on each channel depending on your language preference.(Just don't get caught off guard when you channel surf and hit the XXX stations - I wasn't expecting that.)Highly recommend the Couples Romantic Massage at the Spa -the private room with a jacuzzi and champagne after our massage (for about $280 USD) was wonderful.Cons:There were 3 random cats walking throughout the property - they had collars on and seemed to call this resort home, and they were very comfortable begging for food at the Rodeo Grill.Being allergic - this was definitely not a nice suprise.First impression of the room wasn't the greatest - I wouldn't consider the rooms "upscale".There was paint chipping and crooked pictures and dust in the closet and drawers (they were clean and comfortable, but just not what I expecting based on the pictures).Only 1 restaurant open for breakfast and lunch (due to Covid, I suppose), but the options weren't always the greatest.We did enjoy the omlet and taco stations though.(Hint: if you're a coffee drinker, order a cappucino, instead of getting the regular coffee.They are really good and hot.)The room doors are heavy and when they are slammed in the hallway - the echo will wake you up.And there's an incredible echo on the hallway, so if you're wanting a quiet expericence, make sure they don't put your room near the loud pool and hope you don't have noisy neighbors.”