Phone Number +1 (305) 318-0109
Fairmont El San Juan Hotel
6063 Av Isla Verde, Near Isla Verde Beach, San Juan, NA 00979, Puerto Rico
Rating
4.2
Travelers Choice
2020
Price Level
$$$$
Rooms
388
Pets
Yes
from AUD 7,903.66
21
Jan

Fairmont El San Juan Hotel, San Juan

Fairmont El San Juan Hotel

Where lively urban vibes and peaceful ocean views collide, you'll find Fairmont El San Juan Hotel. Located on the award-winning Isla Verde Beach, the hotel artfully blends the best elements of yesterday, today and tomorrow. At every turn, Fairmont El San Juan Hotel will captivate guests with its island hospitality, storied décor, entertainment, innovative cuisine, proximity to the best things to do in San Juan, and an exciting nightlife inspired by life's greatest moments.

Fairmont El San Juan Hotel

Price & Availability

Select your room

Fairmont El San Juan Hotel

Double Banyan Bungalow 1 King (BG1) ·

Room Only
Total
AUD 7,903.67
Fairmont El San Juan Hotel

Double Poolside Villa Balcony Room 1 King (V1D) ·

Room Only
Total
AUD 8,679.14
Fairmont El San Juan Hotel

Double Poolside Villa Balcony Room 2 Queens (V2D) ·

Room Only
Total
AUD 8,679.14
Fairmont El San Juan Hotel

Double Oceanside Villa Room 1 King (V1B) ·

Room Only
Total
AUD 11,005.82
Fairmont El San Juan Hotel

Double Oceanside Villa Room 2 Queens (V2B) ·

Room Only
Total
AUD 40,949.51

Overall

Excellent
4.2
676 reviews
5
803
4
191
3
111
2
70
1
112

Customers Review

Location 5
Cleanliness 4.4
Comfort 4.3
Neighborhood 4.3
Amenities 4.3
Condition 4.2
Quality 3
Recomendation 73.4%
“At check in, the hotel couldn’t t find our Rez, booked thru agent/operator. We showed confirmation which they refused to honor. Our agent called hotel, Xmas eve, repeatedly. No one answered hotel phone and when she finally got thru, they would not acquiesce. They claim they didn’t receive reservation but all 3rd party reservations come from the 3rd party. If you book thru Expedia or Amex Platinum, the confirmation comes from THEM. Front desk says this is “different” and offers NO EXPLANATION. HOURS later, no resolution was offered. Hotel offered a room at a rate 30% higher than booked, 0 concessions w/ many rooms still available. We had our choice of room Category. I wrote to the general manager, Ms.Cosgrove, and still haven’t heard from her 3 days later.I will dispute room rate charge above contracted rate at the very least… Meanwhile, staff is dwindling by the day due to Covid. Restaurants are mostly closed and those open are at 40% of staff.Truly, that isn’t the hotels fault but be informed. I had the good fortune of meeting JUSTINE, the F&B director for all restaurants who addressed my complaints with the willingness and ability to serve me professionally… with apology and explanation to temporarily reduce my growing frustration. Know that MOST Beach chairs are ripped, you sink down on to metal bars. The beach attendants are trying hard but have many complaining guests and limited resources. Rey, in particular, is working endlessly trying to please people. They run out of (broken) lounge chairs, umbrellas, towels and tables, daily. I’d like to report back on compensation offered by hotel and am prepared to petition corporate/consumer affairs for the bare minimum I’m due. Let’s See how they respond…”
— Cindy Ludwig
“Muy bueno todo pero así de bueno es caro”
— Tirso Benitez

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