SpringHill Suites by Marriott Orlando Lake Nona

Christina Loves Christina

Feb 10, 2022

1

The customer service was exceptional, but the supervisor is racist! I presented my moms associate form. He caused a fuss. Didn’t want to accept the form and decided to call her job to confirm her employee status. Even after all of this, once I checked out, I checked my billing statement and it shows that I was charged the full rate. This is absolutely ridiculous!!! I definitely had my mother file a complaint with Human Resources and he’ll have to answer to them! Beware if you’re an associate or child of an associate. They will scam you! And to put icing on the cake, the general manager just gave me a call “Gregg” and said that since I posted a google review, I was not acting in a “Profession manner” and refused to give me a refund. And still charged me an extra night!! And he also said that me calling HR wouldn’t do anything because this location is franchised. Total disrespect! I felt attacked!! Marriott corporate will take care of it. This has never happened to me at any other Marriott locations. This man made me feel less of a woman the way he talked to me on the phone. I will take this all the way to the news and my 1.5 million Instagram and Twitter followers! I deserve an apology!

Christina Lattner

Feb 10, 2022

1

Terrible customer service from the staff supervisor and General Manager Gregg! I am a nurse and I decided to visit this location for vacation to escape the snow and to be close to the parks, but boy was I going to get a reality check fast. I was supposed to stay here two nights, on the associate rate, but upon check in, I canceled the 2nd night because it is too far from parks and the airport. I presented my form to the supervisor and the supervisor even called the location to verify employee status. After all of this, he said “ok you’re all set.” I went to my room and went to sleep. Not until today did I find out that I was charged the regular rate and also charged a second night. I called the hotel back to address my billing statement and was met with very rude and disrespectful comments from the General Manager Gregg. He said did you make a google review? Well I’m not refunding you anything because that was unprofessional and there’s nothing Marriott Corporate HR can do about it because this is a franchise location. Talk about top level disrespect!!! How does this man even still have a job talking to customers in this manner. Then to refuse to refund me for a night I canceled at my initial check-in. This location is far away from the parks and they don’t respect you. The front desk associates were great though!!!

Crystal Hall

Jan 29, 2022

4

Os quartos são espaçosos. I catalãs iam para uma viagem de negócios e sempre foi muito quarto/mesas no térreo que se sentar à noite. Fica ao lado de uma história de mercearia (Publix), o que foi conveniente.Ampla quantidade de equipamentos de ginástica, mas estava muito quente lá - o termostato mostrava 80 graus. Nós mencionamos isso para eles e acho que eles disseram que algo estava errado com isso, então muitas pessoas do meu grupo optaram por não usar a academia por esse motivo.O pequeno-almoço quente inclui ovos, salsichas e aveia, bem como alguns produtos frescos de melão, frutas e pão.

Crystal Hall

Jan 29, 2022

4

Las habitaciones son espaciosas. Fui para un viaje de negocios y siempre había muchas habitaciones / mesas abajo en las que nos sentábamos por la noche. Está justo al lado de una tienda de comestibles (Publix), por lo que fue conveniente.Una gran cantidad de equipos de gimnasio, pero hacía mucho calor allí: el termostato mostraba 80 grados. Se lo mencionamos y creo que dijeron que algo andaba mal, por lo que muchas personas de mi grupo optaron por no usar el gimnasio por ese motivo.El desayuno caliente incluía huevos, salchichas y avena, así como algunos productos frescos de melón, fruta y pan.

Crystal Hall

Jan 29, 2022

4

The rooms are spacious. I went for a business trip and there was always lots of room/tables downstairs that we would sit at in the evening. It’s right next to a grocery story (Publix) so that was convenient. Ample amount of gym equipment but it was really hot in there-thermostat showed 80 degrees. We mentioned it to them and I think they said something was wrong with it so many people in my group chose not to use the gym for that reason. Hot breakfast included eggs, sausage and oatmeal as well are some fresh cantaloupe, fruit and bread products.

Drew Bartlett

Jan 12, 2022

5

Minha família e eu voamos para Orlando e ficamos uma noite antes de partir em um cruzeiro no dia seguinte. O hotel era de fácil acesso a partir do aeroporto e definitivamente excedeu as nossas expectativas. Lindos quartos, uma equipe muito simpática e prestativa e um ótimo café da manhã. Eu recomendo este lugar se você estiver hospedado na área!

Drew Bartlett

Jan 12, 2022

5

Mi familia y yo volamos a Orlando y nos quedamos 1 noche antes de partir en un crucero al día siguiente. Era fácil llegar al hotel desde el aeropuerto y sin duda superó nuestras expectativas. Hermosas habitaciones, un personal muy amable y servicial, y un gran desayuno por la mañana. Recomiendo encarecidamente este lugar si te alojas en la zona.

Drew Bartlett

Dec 23, 2021

5

My family and I flew into Orlando and stayed 1 night before leaving on a cruise the next day. The hotel was easy to get to from the airport and definitely exceeded our expectations. Beautiful rooms, a very friendly and helpful staff, and great breakfast in the morning. I would highly recommend this place if you are staying in the area!

Dawn Roe

Dec 12, 2021

5

Localização conveniente com restaurantes, uma mercearia e um 7-11 todos a curta distância. Os funcionários foram todos muito agradáveis eo quarto era maravilhoso. Eles foram muito confortáveis considerando que precisávamos estacionar nosso trailer aqui para que pudéssemos ficar em seu hotel.

Dawn Roe

Dec 12, 2021

5

Ubicación conveniente con restaurantes, una tienda de comestibles y un 7- once, todo a poca distancia. Todo el personal era muy agradable y la habitación era maravillosa. Fueron muy serviciales teniendo en cuenta que necesitábamos estacionar nuestro tractor remolque aquí para poder quedarnos en su hotel.

Dawn Roe

Nov 28, 2021

5

Convenient location with restaurants, a grocery store and a 7- eleven all within walking distance. The staff were all very nice and the room was wonderful. They were very accommodating considering we needed to park our tractor trailer here so we could stay in their hotel.

Wilerman Henao

Nov 12, 2021

5

Es un buen hotel,las habitaciones son muy agradables,y la atención es muy buena,

Mariela Bravo

Sep 12, 2021

5

Muy bonito, Todo Nuevo, muy limpio , recomendado 💯%

Smurf Smurff

Sep 12, 2021

5

Tive a estadia mais agradável em todos os meus anos visitando hotéis. Eu sou um patrocinador frequente de hotéis devido a estadias de equipes de viagens de trabalho e softball / beisebol. Este hotel tinha as comodidades mais modernas, saudáveis e agradáveis que eu já experimentei. O fator mais importante era o serviço prestado a todos os clientes. Os funcionários são tão vibrantes, prestativos e dispostos a percorrer centenas de quilômetros a mais para tornar sua estadia "uma casa longe de casa". Tenho a sensação mais confiante de que qualquer pessoa certamente ficará muito satisfeita com a sua estadia neste hotel. Fui pego de surpresa quando saí às 3h da manhã e a recepcionista estava alegre, vibrante e muito cordial. Muitas vezes este não é o cenário ao sair dessa hora, mas não me surpreendeu depois que a estadia foi EXCELENTE. Também tenho que incluir que a uma curta distância você tem um Publix, salão de manicure, WaWa, 7 Eleven e muitas outras lojas.

Frank Spinner

Sep 12, 2021

3

Este hotel é lindo, limpo e novo. Pessoal é muito bom. Dando três estrelas porque: 1. Na minha primeira noite, meu quarto não foi limpo. Chama a recepção e eles me disseram que eu tinha que agendar o serviço de limpeza com antecedência. Lol. BS! Eu estava com um grupo grande e ninguém mais agendou. Não é nada demais. Eles enviaram toalhas. Mais tarde eles enviaram TP. E vivíamos com um dia inteiro de lixo no quarto. 2. COMO VOCÊ NÃO TEM ABC ??? Hotel inteiro sem rede ABC. Estávamos prontos para assistir ao jogo FSU. Sem ABC. Nunca estive em um hotel de grande marca que não tivesse as quatro principais redes de transmissão disponíveis. Tão estranho e decepcionante.Eu ficaria novamente. Apenas avisando a todos os itens acima. Da próxima vez eu sei.

Frank Spinner

Sep 12, 2021

3

This hotel is beautiful, clean and new. Staff is pretty nice. Giving three stars because: 1. On my first night my room wasn’t cleaned. Calls the front desk and they told me I had to schedule maid service in advance. Lol. BS! I was with a large group and no one else scheduled. No biggie. They sent towels. Later they sent TP. And we lived with a days worth of room garbage. 2. HOW DO YOU NOT HAVE ABC??? Whole hotel no ABC network. We were all set to watch FSU game. No ABC. I’ve never been at a major brandhotel that doesn’t have the four major broadcasting networks available. So weird and disappointing.I’d stay again. Just warning everyone of the above. Next time I know.

Smurf Smurff

Sep 12, 2021

5

I had the most pleasant stay in all my years of visiting hotels. I am a frequent patron of hotels due to work and softball/baseball travel team stays. This hotel had the most modern, sanity, enjoyable amenities that I have ever experienced. The most important factor was the service that was given to all patrons. The employees are so vibrant, helpful, and willing to go an extra hundred miles to make your stay "a home away from home" stay. I have the most confident feeling that anyone will certainly be very satisfied with their stay at this hotel. I was caught off guard when I left at 3:00 am in the morning and the front desk woman was happy, vibrant, and very cordial. This is often not the scenario when leaving that time but not surprised after as the stay was EXCELLENT. I have to also include that within walking distance you have a Publix, nail salon, WaWa, 7 Eleven and many other stores.

Jesse Rapport

Aug 12, 2021

5

Hotel muito limpo e novo. Os quartos são muito espaçosos e modernos, com todas as comodidades. O café-da-manhã incluído foi ótimo e a equipe foi incrível e muito amigável todas as manhãs. A localização era ótima para ir para a Disney, você conseguia entrar na rodovia e não precisava lidar com o trânsito de ficar na International Drive e você teria uma pausa da agitação da área do resort. Com certeza, ficaria novamente, foi incrível!

Gustavo Amarista

Aug 12, 2021

4

Pidan la bandeja paisa

Jesse Rapport

Aug 12, 2021

5

Hotel muy limpio y nuevo. Las habitaciones eran muy espaciosas y modernas, con todas las comodidades. El desayuno que estaba incluido era genial y el personal era increíble y muy amable cada mañana. La ubicación era excelente para ir a Disney, pudiste llegar directamente a la autopista y no tener que lidiar con el tráfico de permanecer en International Drive y te tomas un descanso del ajetreo y el bullicio de la zona del complejo. Definitivamente me quedaría de nuevo, ¡fue increíble!

Jesse Rapport

Aug 12, 2021

5

Very clean and new hotel.The rooms were very spacious and modern, with all the amenities.The breakfast that was included was great and the staff was amazing and very friendly every morning.The location was great for going to Disney, you were able to get right on the highway and not have to deal with the traffic of staying on International Drive and you get a break from the hustle and bustle of the resort area.I would definitely stay again it was amazing!

Greg Austin

Jul 12, 2021

5

Excelente experiência. Pessoal foi muito amigável e útil.O espaço de treino foi incrível! É ótimo ver que tanto esforço foi colocado nisso. Nós realmente apreciamos isso!O café da manhã também foi uma ótima experiência.Era um novo hotel muito bom!

Caleb Cosson

Jul 12, 2021

4

As acomodações são muito elegantes, modernas e confortavelmente mobiliadas. O café da manhã complementar é excepcional por ser complementar. Há um amplo espaço de reunião / socialização confortável no lobby e na área adjacente. O ginásio parecia muito bem equipado. Minha única reclamação é com relação ao banheiro da suíte: não havia ventilador de ventilação suficiente, e o design do chuveiro se presta a vazar facilmente para o chão.

Caleb Cosson

Jul 12, 2021

4

Accommodations are very stylish, trendy, and comfortably furnished. The complementary breakfast is exceptional for being complementary. There is ample comfortable gathering/socializing space in the lobby and adjacent area. The gym looked very well equipped. My only gripe regards the suite's bathroom: there was not a sufficient ventilation fan, and the shower design lends itself to easy leaking onto the floor.

Greg Austin

Jul 12, 2021

5

Excellent experience. Staff was very friendly and helpful.The workout space was incredible! Great to see that so much effort was put into it. We really appreciated that!Breakfast was a great experience too.It was a very nice new hotel!!

Roxana Beleño

Jun 12, 2021

5

Excellente hotel! Estuve una noche con mi familia hace una semana, y esta nuevo, recien abierto hace aprox 2 meses! No está tannnn cerca a los parques y las atracciones de Orlando, pero allá uno se acostumbra al tema de las distancias (realmente son como 20min aprox). Las áreas comunes, las habitaciones y el staff, todo 1A! En mi caso, en una habitaciones estuvimos 4 adultos y 1 niña (9 años) y quedamos perfectos, super cómodos. Al lado hay un Publix, así que otro punto positivo. Recomendadísimo!

252bethb

Excellent Hotel!

5

Excellent trip from the moment we arrived to the moment we left! In town for a tennis tournament. Front desk personnel were courteous, polite and accommodating. Cleaning ladies were always very...

anthonylB3457WL

Overall amazing stay

5

From the time of Check-in until the time of check out for our 2 night stay, it was great! Parking is hard to find but we managed to find after like several minutes. Iâm guessing itâs because two...

Brenda J

Relax and Enjoy SpringHill Suites by Marriott in Lake Nona

5

Friendly place to stay! Friendly and attentive staff. Hotel is very clean. Has a great pool, laundry facilities and workout room. You can even enjoy a great breakfast in the lobby! I highly...

SpringHill Suites by Marriott Orlando Lake Nona, Orlando

SpringHill Suites by Marriott Orlando Lake Nona

Price & Availability

Select your room

Suite, 1 King, Trundle Bed ·

Suite, 1 King Bed ·

Suite, 1 King, Trundle Bed ·

Suite, 1 King Bed, Non Smoking (Hearing Accessible) ·

Suite Accessible King Size Bed ·

Suite King Size Bed ·

Overall

Customers Review

Similar Hotels you may also like

SpringHill Suites by Marriott Orlando Lake Nona, Orlando

SpringHill Suites by Marriott Orlando Lake Nona

Price & Availability

Travelers

Select your room

Suite, 1 King, Trundle Bed ·

Suite, 1 King Bed ·

Suite, 1 King, Trundle Bed ·

Suite, 1 King Bed, Non Smoking (Hearing Accessible) ·

Suite Accessible King Size Bed ·

Suite King Size Bed ·

Overall

Customers Review

Similar Hotels you may also like